Starting a New Practice
There is a lot of thought, hard work and planning that goes into opening a general medical office. Your first priority is of course to the patients that you will see and care for each day. It is very important that your clients feel secure that you will be there for them whenever they need you. Although you may care a great deal for your patients, it will never be possible to be there for them 24 hours a day. You do however want to make certain that the first person they come in contact with on the phone has been trained to deal with whatever their concerns are. When a patient or one of their loved ones is experiencing a medical problem they are understandably in some stress and the last thing they want to hear is a recorded message telling them to call another number. You can greatly relieve their stress and give them the comfort they need by having their calls answered by one of the many reputable physician answering service.
The medical receptionists employed by physician answering service are highly trained and are able to determine whether their condition requires an immediate response or can wait until your office opens for business. In order to successfully grow your business, it is important that all your patients feel that you take their concerns seriously and will be there for them whenever they may need you. Although caring for your patients is obviously of utmost importance to you much of your success will depend on whether or not your patients feel confident that your office is available even during times that you are not available.
Emergencies of all kinds so often occur during non-office hours and although you may not be able to attend to each one personally, at your request, physician answering service can notify you when such an occurrence takes place. You can feel confidant that priority calls will be dealt with immediately and that your office will be notified of non-urgent calls when your office re-opens. Take some time right now to take care of the very important business side of your practice and choose the best physician answering service that will meet your specific needs.
Finding the right staff for your new practice while not an easy task, is vital to the smooth operation of your office. What provisions have you made for the days that your receptionist is away sick or on holidays? Having a regular answering machine take calls for days on end is obviously not an option and besides, someone will have to field those calls and deal with them each morning. As a doctor with a heavy caseload, it will certainly not be possible for you to deal with these calls and care for your patients as well.
The medical receptionists employed by physician answering service are highly trained professionals who can assess each call and relay vital information to you. You can choose to have your calls dealt with in the way you determine is the best for you. You may request that emergency calls be directed to you immediately or another physician that is on call for that time period. You may have only specific cases that you want to be notified about such as a woman who has gone into labour. Take a few minutes to research and choose the best physician answering service that will meet your offices specific needs.